PRIVACY POLICY – HGLASER (Wuhan HGLASER Engineering Co.,Ltd)

Effective Date: Updated regularly

1. Scope & Acceptance

This Privacy Policy governs all personal data collected via www.hglaserglobal.com, inquiry forms, email correspondence, offline business communication, and after-sales services of HGLASER.
By browsing our website, submitting contact forms, sending inquiries, or cooperating with us, you fully consent to our data handling practices described herein. If you disagree, please stop using our services immediately.

2. Personal Information We Collect

Voluntarily Submitted Data

Name, company name, job title, phone number, email, country/region, demand details (laser equipment model, processing requirements, quotation needs), delivery address, after-sales service records.

Automatically Collected Technical Data

IP address, browser type, device model, access time, visited pages, website traffic logs, cookie tracking data for site optimization.

Supplementary Business Data

Transaction records, payment records, certification documents provided for cooperation, audit materials.

3. Purpose of Data Usage

Respond to your quotation, technical consultation, sample test and business cooperation requests

Deliver product catalogs, technical manuals, after-sales support and maintenance services

Optimize website operation, upgrade product & solution systems

Send authorized product promotion, industry exhibition and technical update newsletters

Comply with Chinese, EU GDPR, local overseas market legal & tax obligations

Prevent fraud, resolve disputes and protect HGLASER's legitimate business rights

4. Information Sharing & Disclosure

We will never sell, rent or trade your personal data to unrelated third parties. Data may only be shared in limited scenarios:

Authorized affiliated HGTECH group companies for unified global service coordination

Trusted third-party service providers (logistics, international freight, payment channels, IT hosting, translation) bound by strict confidentiality agreements

Required by court orders, government regulatory authorities, customs or legal enforcement procedures
Merger, acquisition, asset restructuring: user data will be transferred as business assets with unchanged protection standards

5. Data Storage & Security Protection

Data storage location: Primary servers in Wuhan, China; encrypted backup for overseas business archives
Retention period: Store data only as long as needed for business purposes; delete or anonymize data once cooperation/consultation ends, unless legal retention is mandatory

Security measures: SSL transmission encryption, database encrypted storage, role-based access permission control, employee non-disclosure contracts, regular security audit & leakage emergency response plans

Internet transmission risks: No online transmission can be 100% secure; we adopt industry top standards to minimize risks

6. Your Legal Rights (GDPR / Global Local Laws Compliant)

You may exercise the following rights by emailing info@hglaser.com with identity verification documents:

Right to access & obtain a copy of your stored personal data

Right to correct inaccurate, outdated or incomplete information

Right to request full erasure of your personal records

Right to restrict or object to marketing data processing

Right to data portability (receive data in machine-readable format)

Right to withdraw prior consent for data processing at any time

Right to file a complaint with local data protection supervisory authorities

7. Minor Protection

Our website and services target enterprise & adult business users. We do not intentionally collect data of users under 18 years old. If you are a minor, you must obtain written guardian consent before providing any personal information. Notify us immediately if we hold minor data without legal consent.

8. Cookie Usage

We use functional & ****ytics cookies to improve browsing experience. You may adjust browser settings to reject cookies, but partial website functions (form submission, file download) may be restricted after disabling cookies.

9. Policy Updates

HGLASER reserves the right to revise this Privacy Policy periodically. Material revisions will be notified via website homepage notice or customer email. Continued use of our website after update takes effect equals acceptance of revised terms.

10. Contact Information for Privacy Inquiries

Data Controller: Wuhan HGLASER Engineering Co.,Ltd

Address: HGTECH Intelligent Manufacturing Future Industrial Park, No.66 Weilai 2 Road, East Lake Hi-Tech Zone, Wuhan, Hubei, China

Official Email: info@hglaser.com

Privacy Special Mailbox: info@hglaser.com

Tel: +86-27-87180225